Stiltz Lifts of BC – COVID-19 Policy and Protocols

Stiltz Lifts of BC – COVID-19 Policy and ProtocolsThese are exceptional times. With Coronavirus – COVID-19 – we all face an unprecedented global challenge. At Stiltz Lifts of BC we will continue to review activities on a daily basis to ensure we comply with safety directives at all times. At the same time, we look to balance this with providing the expected levels of service and support to our customers while being mindful of minimising risk for all concerned. 

We are acutely aware that our customers tend to fall into higher risk categories, whether due to age, or as a result of pre-existing medical conditions. Therefore, it is all the more important for our current and future customers to maintain their safety and independence at home with the help of their home-lifts; this contributes towards the current policy of social distancing, especially important for seniors and those with compromised immune systems. Reduction of accidents within the home at this time will also help minimize the burden on the increasingly stressed healthcare system.

We are keen to ensure those who need new home lifts installed and those who require their lifts to be serviced, can expect these activities to take place without fear of risk to their health. There are multiple online resources that will guide you to assist in providing a safe workplace for your employees and help protect the customers whose home you visit.

For this we would recommend the BC Centre for Disease Control-Covid-19 Webpage: http://covid-19.bccdc.ca

While we are practicing social distancing whenever possible, we also understand that we offer need-based products and services. As such, we will do our best to remain open to serve our customers throughout these uncertain times. We will attempt to provide as much assistance as possible over the phone, including:

We can assure you that:

We will also ask that each customer confirm that no members of their household have recently traveled outside of the country, have knowingly come into contact with someone who may have COVID-19, or is exhibiting symptoms of respiratory illness.

We also suggest that anyone in the household who is especially vulnerable should stay away from any visitor to the home (including us).

We care about the safety of our employees and our customers. However, at this time, it is impossible for anyone to guarantee that they are not transmitting COVID-19. It is our customers’responsibility to determine whether to allow visitors to their home.

We will continue to monitor recommendations from authorities and will update our policy accordingly. Thank you for trusting Stiltz Lifts of British Columbia.

Virtual Consultations

When possible, we are offering virtual consultations with our Accessibility Specialist to allow us to continue to serve our customers while eliminating the need for in-person contact.

Our process is as follows:

No-Contact Installations

While installation of many of our accessibility solutions requires one or more of our Accessibility Specialists to enter your home, we have a process in place to continue to avoid physical contact.

Our process is as follows:

No Contact Repairs

If you have a stairlift, platform lift, or other product that needs repairs, we are committed to providing help while continuing to minimize or remove physical contact.

Our process is as follows:

We are in this together and are standing by to offer you as much support as possible during this challenging time. If you have any questions, concerns or doubts about anything, please contact us and we will do our best to assist.

Sincerely, 

Mark Senner President, Stiltz Lifts of British Columbia